Turn-Around, Returns, Cancellations & Damages Info

Turnaround \ Lead Times \ Rush Orders

All of our items are handmade to order — just for you! Because of this, production times will vary. Lead times are listed on each product page. If you're ever unsure or need your item by a specific date, don't hesitate to contact us — we're always happy to help.

Returns

Due to the highly custom and intimate nature of our work, returns are evaluated on a case-by-case basis.

We gladly accept returns in the rare case of our error — such as a production or fulfillment issue — provided the item is unused and we’re contacted within 7 days of delivery. We’ll cover the return shipping and make it right.

All other return requests, if accepted, require that the customer cover return shipping and may be subject to a restocking fee.

Questions before or after purchase? Contact us anytime.

Cancellations

Orders may be canceled within 24 hours of purchase for a full refund.

If you're past that window, contact us — if we haven’t yet begun working with your custom materials, we may still be able to cancel or offer a partial refund.

Damage & Repairs

Every piece is carefully inspected and guaranteed free of functional defect at the time of shipment.

Should any damage occur during shipping, please contact us or the carrier immediately.

Because our tools are meant for active, consensual use, damage during play is not covered. However, all items are designed to be durable and functional when used responsibly.

Need a repair? We offer evaluations and quotes for repair work — just get in touch and we’ll guide you through the next steps.